Tata Docomo — Outgoing banned without reason. | |||||
My docomo postpaid no is [protected]. My billing date is 13 to next month 12. I have changed my plan 298 to 351 (1 gb 3g and 1500 minute) this plan active on 13 july 2016. 17 july 2016 i have a massage from docomo care "your usage has crossed your credit limit. And submit 2039 rs. Immediately" but that day i used my 3g plan only 400+ mb. At the night my outgoing banned. I called to customer care and talk for this problem, customer care solve my problem next day[protected]. After two days i have received another massage from docomo "your usage has crossed your credit limit and submit 2305 rs. Immediately" but this day i used 837 mb of my plan. On today (21.07.16) again banned my outgoing and internet. Customer care told that my outgoing is active after payment, nobody explain this problem, only says that submit your payment and active your service. Please help on my problem. Was this information helpful? | |||||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Today i receive a call from Customer Care, Tata DOCOMO he say same answer, paid 2039/- and active your services. 2nd day of my outgoing off.
Tata DoCoMo Customer Care's response, Jul 25, 2016
Verified Support
Dear Customer,
As per the telephonic conversation had with our team, you have expressed dissatisfaction towards unbilled usage and services. We regret for the inconvenience caused to you. We would like to unbilled usage is the actual usage that you do for calls and value added services on your number for the current bill cycle and the same is also being sent to you as daily SMS. Please note that the Un-billed Amount is calculated without considering any discount and/or free usage on your account. All the discounts and free usage as per your bill plan are considered while generating the final bill for the month and are discounted from final bill amount. Hence you may find a difference in the unbilled SMS amount & the final bill amount. Your next bill will be generated on 15-AUG-2015 in which all the applicable discounts shall be credited. As per our record your current credit limit is Rs. 1200/-. Hence, we would like to inform you that you will be received the SMS regarding usage for the account number when it will be crossed the (70%) of credit limit, and this will cause service interruption. We request you to kindly make a note of it. We value your feedback and your views will be escalated to the higher management as feedback of the customer which will be helpful in increasing the pro-activeness for the agents.
Thanks and Regards,
Tata Docomo,
Customer Care
As per the telephonic conversation had with our team, you have expressed dissatisfaction towards unbilled usage and services. We regret for the inconvenience caused to you. We would like to unbilled usage is the actual usage that you do for calls and value added services on your number for the current bill cycle and the same is also being sent to you as daily SMS. Please note that the Un-billed Amount is calculated without considering any discount and/or free usage on your account. All the discounts and free usage as per your bill plan are considered while generating the final bill for the month and are discounted from final bill amount. Hence you may find a difference in the unbilled SMS amount & the final bill amount. Your next bill will be generated on 15-AUG-2015 in which all the applicable discounts shall be credited. As per our record your current credit limit is Rs. 1200/-. Hence, we would like to inform you that you will be received the SMS regarding usage for the account number when it will be crossed the (70%) of credit limit, and this will cause service interruption. We request you to kindly make a note of it. We value your feedback and your views will be escalated to the higher management as feedback of the customer which will be helpful in increasing the pro-activeness for the agents.
Thanks and Regards,
Tata Docomo,
Customer Care
21 or 22 july, 2016 my outgoing banned, i have faced lot of problem, what about think for 2 day of my problem.
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Customer Care
Tata DOCOMO.