[Resolved] Tata Docomo — overcharging by the TATA DOCOMO SERVICE PROVIDER

Baljit_nanhar

from Nawanshahr, Punjab

Address:

Hoshiarpur, Punjab

Sir, I am a user of Tata Docomo mobile number [protected]. Recently i lost my SIM and went to the Tata office near clock tower Hoshiarpur to get the new sim issued. It was to my surprize that they demanded Rs 100/- for reissuing the SIM but as per the regulation they can charge only Rs 30/-. They may please be asked for the reasons for such behavior to the customer. Sorry to be the customer of such a non-ethical service provider. Regards, Baljit

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried to speak to you personally on your alternate number to understand your concerns regarding network however, we were unable to contact you, since the call was switched off.

We request you to kindly provide us the Tata Docomo store details and your alternate contact number, to get the needful done. Please be informed that duplicate SIM card cost is Rs. 50/-.

Thanks and Regards,
Customer Care-Tata Docomo.