[Resolved]  Tata Docomo — Ported connection

Address:

Mumbai City, Maharashtra

Hi I have recently ported my 18 year old number to your network at the time loop shut down. I must say it has been really horrific dealing with the ignorant and dumb executives of your help center. I received sms to the effect that your executives can't confirm the address I have given them and hence my number will be disconnected. I live in a building where all visitors are logged and no one can enter the premises without confirmation through intercom. I personally leafed through all the security logs of the time span that your company claims to have sent in an executive to confirm the address. No one from Tata Docomo ever came. Call to your help center elicits only a response that they will register a complaint and get another visit scheduled and this time the concerned person will give me a call on the alternate number, which off course no one ever does. When pushed harder they tell me I must visit the gallery to sort out my problems. When I visit the gallery they raise their hands in hopelessness and suggest I call back the help line. No one can even tell me why the executives who claims to have visited my place thrice or maybe fourth time now has no record on the visitor log. They just dumb up and pass the buck. I find it extremely disappointing that a number that I have been subscribed to for eighteen years has been ported to your network and since I immediately cant port out I am stuck with horrendous quality of your after sales service. You have disconnected a number that I have been using since the mobile telephony began in India, even before your company began and have gained a life long critic of any services provided by Tata Docomo or any company of Tata group. Manish Srivastava