Tata Docomo — Postpaid connection | |||
I am using a postpaid connection of Tata Docomo. I have a corporate plan of Rs 250. Now withing 4 days my unbilled amount is showing Rs 650. I tried calling the customer care but they are saying that it is without the discount. But when 2 people have same plan with almost similar use how can there be such a large difference in the unbilled amount. His Unbilled amount is RS. 64. Was this information helpful? | |||
Tata DoCoMo customer support has been notified about the posted complaint. | |||
4 Comments | |||
Comments
[protected]
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
Dear Customer,
As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we request you to kindly revert us at [protected]@tatadocomo.com with the error screen shot of the unbilled usage amount in PDF format which will help us to assist you better. Further, we would like to inform you that you unbilled usage amount contains all the details before the discounts provided and the same will be deducted as per the plan and benefits in your bill once the bill is generated.
Regards,
Customer Care
Tata Docomo
As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we request you to kindly revert us at [protected]@tatadocomo.com with the error screen shot of the unbilled usage amount in PDF format which will help us to assist you better. Further, we would like to inform you that you unbilled usage amount contains all the details before the discounts provided and the same will be deducted as per the plan and benefits in your bill once the bill is generated.
Regards,
Customer Care
Tata Docomo
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Customer Care
Tata Docomo.