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Tata DoCoMo

Tata Docomo — Postpaid connection - data charges

Address:Hyderabad, Andhra Pradesh, 500005
Website:tatadocomo

In my last three month bills data charges shown are very high. On complaint with 121, it was informed that my monthly bill plan was changed, due to which I have to pay 1 paisa for 1kb of data usage. As per bill, I hardly used 100 MB data for which the bill amount is Rs.1000/- which is most inappropriate. So requested them to consider as per old plan and bill my usage. But the are not agreeing. I tried to lodge a on-line complaint, but site is showing timed out message.
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Comments

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo
Reply
Dear Sir / Madam,

As required the details are provided herewith.
My mobile no is [protected]. Alternative no is [protected]. Email id is [protected]@gmail.com

Regards,
Shabbir
Reply
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo
Reply
Dear Customer,

As per our conversation over the call, you have expressed your dissatisfaction towards the delay address verification and wrong information given by our executive about the bill plan. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that upon verifying our record we have found that your number is under active status and the verification has also been positive. Kindly check the same. Further, we would like to inform you that we have registered your concern regarding the wrong commitment with the docket number[protected] and it will be resolved soon. Kindly bear with us in the interim. Please save your docket number in case of any requirement for reference. We value your feedback and your views will be escalated to the higher management as feedback of the customer which will be helpful in increasing the pro-activeness for the agents.

Thanks and Regards,
Customer Care
Tata Docomo
Reply
Dear Sir/Madam,

Thanks for your prompt action.

Regards,
Shabbir
Reply
Dear Sir/Madam,

Thanks for your prompt action.

Regards,
Shabbir
Reply

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