Tata Docomo — postpaid connection not disconnected even after cancellation request | |
HI,
My docomo no. [protected] is not been disconnected even after multiple cancellation request.I got a message stating the cancellation request has been resolved.But I am still getting monthly bills.
I have called customer care several times and I have not got any assistance.
Please close my connection asap and mail me a proper connection closure report with final summary.
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Tata DoCoMo customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Dear Customer,
As per our discussion over call, we would like to inform you that, the disconnection request is already raised for your Photon number [protected] on 20th May 2014 and the request number is[protected]. Please note that the connection was disconnected on 27th May 2014.
We have also found that there is no internet usage on your Photon number since 15th April 2014 & there is an amount of Rs. 999 due from your side. Be rest assured the same will be adjusted from our side in 48 hours.
You can write to us at [protected]@tatadocomo.com for further assistance.
Thanks and regards,
Customer Care
Tata Docomo.
As per our discussion over call, we would like to inform you that, the disconnection request is already raised for your Photon number [protected] on 20th May 2014 and the request number is[protected]. Please note that the connection was disconnected on 27th May 2014.
We have also found that there is no internet usage on your Photon number since 15th April 2014 & there is an amount of Rs. 999 due from your side. Be rest assured the same will be adjusted from our side in 48 hours.
You can write to us at [protected]@tatadocomo.com for further assistance.
Thanks and regards,
Customer Care
Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.