[Resolved]  Tata Docomo — Postpay bill more than twice the credit limit

Address:

Ernakulam, Kerala

I was using a dual sim android mobile and accidently the internet was switched to my Tata Docomo sim which they charged 10p /10kb. Services was not deactivated when crossed my credit limit, it was deactivated only when it crossed Rs 2600. I got mail alert at this point, so i removed the sim and kept it in a basic mobile. Still the unbilled kept on increasing for next two days. When asked customer care they said the system will update unbilled only after 48 hours. My credit limit was set at Rs 1200, but last month's bill is Rs 3749. Tata Docomo did not protect my right as a customer by not blocking services when the credit limit was crossed. So request to take necessary action.