[Resolved] Tata Docomo — Prepaid sim order online not delivered yet | |||
I ordered a prepaid connection on 3rd August 2014 by paying an amount of Rs.251 through Credit Card. I scheduled an appointment on 9th August 2014 at 11:30 to 1pm. I did not receive delivery nor any calls regarding my order till 1pm. I called the e-shop customer care and the person told me to deliver the same within 2 hours. As expected I did not receive. Again I called at 3pm asking for same and they again assured me to deliver the same by the end of day. As expected I did not receive. Again I called them at 6pm and they told me that they cannot assure me that my order would be delivered today however, I will receive my order tomorrow morning. As expected I did not receive. Again I called them today at 11:30 am and they did not give me any assurance that i will receive the same today. I told them to cancel my order and refund my money and till now i have not received any mail or sms regarding cancellation of my order. Customer Executive Name: ARPANA SINGH Customer name: Vishav +91-[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We tried to speak to you personally on your number. However, the same was not possible as the call was disconnected from your end. Hence, kindly revert us with the feasible time to call you regarding your concern with which you are facing in order to resolve your concerns on high priority or else you can also write a mail to us which enables us to assist you in a better way.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We tried to speak to you personally on your number. However, the same was not possible as the call was disconnected from your end. Hence, kindly revert us with the feasible time to call you regarding your concern with which you are facing in order to resolve your concerns on high priority or else you can also write a mail to us which enables us to assist you in a better way.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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Tata DOCOMO.