[Resolved] Tata Docomo — Prepaid to postpaid conversion sim card deactivated for 8 days and still | |||||
Hello, this is pravinkumar sapate, i have applied for prepaid to postpaid plan for my [protected], mobile no. On 8/8/2016, at tata teleservice limited, shop no 17-18, mantri house, f. C road, pune-411005, paid 850 rs and my prepaid simcard is deactivated since 12/8/16, since then my service not activated on postpaid. Earlier commitment from docomo service is within 2week it will get activated. No response from customer care and branch office pune, all are mishandling my procedure, which cause me financial losses as not able to receive call from the client and vice verse, still my card is not activated kindly look into matter and let me know any legal procedure i can follow to take further action one this irresponsible activity from tata docomo.. Was this information helpful? | |||||
Sep 24, 2016 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Aug 22, 2016 Tata DoCoMo Customer Care's response Dear Customer, We’ve received your complaint and we will ensure it is resolved soon. Thanks and regards, Customer Care Tata Docomo. Verified Support Aug 24, 2016 Tata DoCoMo Customer Care's response Dear Customer, We tried to speak to you personally on your number. However, the same was not possible as the call was not answered. We would like to inform you that, upon verifying our records the number was activated on 20-AUG-2016. Further, we request you to provide the agent/agency details for further assistance. Thanks and Regards, Customer Care Tata Docomo | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We’ve received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care
Tata Docomo.
We tried to speak to you personally on your number. However, the same was not possible as the call was disconnected. We would like to inform you that, Photo Stories service was renewed on 15-08-2016 at 07:20PM which was activated through SDP mode. Hence, the balance of Rs.55.63/- has been deducted. We take multiple confirmations from you before activating any service. We have already deactivated Photo Stories service and the same deactivated within 30 minutes so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.55.63/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL1215733731 on 23-AUG-2016 at 02:12PM.
Thanks and Regards,
Customer Care
Tata Docomo