Tata Docomo — Prepaid to postpaid issue | |||
This is the worst service from tata docomo. I have already given all the documents related to pre to post connection to the executive but still they are continuously deactivating my number. They activate it after contacting with customer care 121 then after 2 days again deactivate the number by telling me verification is negative. If you people are not able to handle customers satisfaction then dont offer them for postpaid connection. This is worst service i have seen. Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
My tata docomo number is [protected] and alternate number is [protected]. Email id [protected]@gmail.com
Please solve the issue as soon as possible. My Docomo number is still deactivate. These peoples are so irresponsible about there work every time they are changing their words.
Worst service I never seen.
Please solve the issue as soon as possible. My Docomo number is still deactivate. These peoples are so irresponsible about there work every time they are changing their words.
Worst service I never seen.
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
Still I am not getting any response. And my number is still deactivate.
No response from tata docomo I visited their outlet and discussed about the issue. They ensure me with selected plan and will activate the number. But still it is deactivated. How much time they require to just activate the number. And they dont even have perfect reason why it is deactivated. Different people giving different reasons along with customer care also.
I suggest all the customers not to go with this low class telecom service. Dont rely on this service.
I suggest all the customers not to go with this low class telecom service. Dont rely on this service.
Dear Customer,
As per our conversation over the call on your alternate number, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that we have registered your concern regarding the delay in address re-verification and service restoration with the docket number[protected] and the resolution time for the same will be soon. Kindly bear with us in the interim. Please save your docket number in case of any requirement for reference. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.
Thanks and Regards,
Customer Care
Tata Docomo
As per our conversation over the call on your alternate number, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that we have registered your concern regarding the delay in address re-verification and service restoration with the docket number[protected] and the resolution time for the same will be soon. Kindly bear with us in the interim. Please save your docket number in case of any requirement for reference. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.
Thanks and Regards,
Customer Care
Tata Docomo
Thanks for resolving the issue. But what I faced was difficult to forget. Want to suggest something for your executives dont offer to customers your new plan before having full knowledge of it. And also keep records what they are offering to the customers.
Thank you for your support.
Thank you for your support.
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Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and regards,
Customer Care
Tata Docomo.