[Resolved]  Tata Docomo — Providing False Information

Address:

Howrah, West Bengal

I am using a Tata Docomo postpaid connection for around 1.5 yrs. I have been harassed by Tata Docomo again and again. This is the second time their executives have lied to me. I went to Tata Docomo customer care centre at Howrah Maidan on 28 Feb, 2014. I put in a request to change the connection from postpaid to prepaid. I was made to sign a form and submit an ID proof plus a photograph. I was promised that by 7 March the transition would be complete. I have a signed receipt from the care centre personnel who had attended me. When I had requested for a receipt after filling in the form, I was told you don't need it. Upon insisting on getting the receipt and a complain number, I was given one. I called the customer care on 121 to check the status or update on the matter on March 5. I was informed that no such request has been generated. Further, the complain number I was given is not valid, the customer care personnel who attended me on 121 explained. I am asked to go to the Howrah Maidan customer care centre again. This is harassing the customer and this is not the first time Tata Docomo executives have misguided and misinformed me. PREVIOUS INCIDENT In April, 2013, I was wrongfully billed. I called their customer care to verify the bill. They kept promising they would look into the matter but did nothing. I mailed then repeatedly for almost two months. They accepted their fault but did nothing. They kept promising they would resolve the issue. Ultimately I was left with no option but to pay the wrongly generated bill which was already too high and in addition the overdues also. I gave up the number. P.S. This number was a second number I was using. However, the customer account number for my present connection and this one is the same as the billing address and name for both connection are the same.