Tata Docomo — Recharge not done as per shown

Address:Bulandshahr, Uttar Pradesh

I recharged with a 3g 2gb pack, after checking on *191# care no. That docomo has provided as well as on a recent tata docomo plans chart of september 2014! Both said that 2gb 3g at rs.289 ! But when i recharge on my no. [protected] with the same plan! I got only 1.5 gbgb! Not 2gb so i called customer care and they said that the plans have changed yesterday! I am complaining that if plans have changed then why there has been no update on it by the companycompany! This is cheating with customer! I would be happy if i get my reversal or my 500mb!!
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number: [protected]. However, the same was not possible as the call was not answered.

In this regards, we would like to inform you that kindly revert us with the feasible time to call you and the exact elaborated concern (reason) regarding your concern with which you are facing in order to resolve your concerns on high priority and enables us to assist you in a better way.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

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