Tata Docomo — Recharge of 500 not giving Talktime of 525 as mentioned in the website | |||
I had recharged my mobile [protected] on 24 July with Rs.500(talk time Rs. 525). It's clearly mentioned on website that 500 recharge will give a Talktime of 525. On successful recharge I got an SMS confirmation that 500 recharge with 525 talktime was credited. But when I checked my balance, I had talktime of Rs.500 only. I called customer care, but they did not help me with this. I have attached the recharge tariff screenshot from Tata Docomo website for reference. Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We sincerely apologize for the inconvenience caused to you. As per the telephonic conversation had with our team member, we would like to inform you that as checked the extra benefit of Rs. 25 as per RC 500 offer has been credited to your account on 26-7-15. Kindly check the same.
Regards,
Customer Care,
Tata Docomo.
We sincerely apologize for the inconvenience caused to you. As per the telephonic conversation had with our team member, we would like to inform you that as checked the extra benefit of Rs. 25 as per RC 500 offer has been credited to your account on 26-7-15. Kindly check the same.
Regards,
Customer Care,
Tata Docomo.
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Customer Care
Tata Docomo