Tata Docomo — Recharge Successful But the Plan Is Not Activated

AnupPatnaik

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

My number is [protected], I am from Bangalore and on 25 April I had recharged my number with a rate cutter which was Rs 66 "All Local and STD calls @ 30 paise for 3 months" as soon as I recharged my number I got a successful message that recharge is successful. But the plan was not activated at that time. As I had recharged my number with Rs 41 which was "30 paise for std calls for 30 days" in the previous month which was going to expire soon and also I was getting the message as your plan is going to expire, recharge it soon. So I waited for 3 days and my original rate cutter RC 41 got over but the 66 plan is not yet activated. And I had to recharge again with the rate cutter RC 41.

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Tata DoCoMo customer support has been notified about the posted complaint.

Apr 28, 2015

Updated by AnupPatnaik My number is [protected], I am from Bangalore and on 25 April I had recharged my number with a rate cutter which was Rs 66 "All Local and STD calls @ 30 paise for 3 months" as soon as I recharged my number I got a successful message that recharge is successful. But the plan was not activated at that time. As I had recharged my number with Rs 41 which was "30 paise for std calls for 30 days" in the previous month which was going to expire soon and also I was getting the message as your plan is going to expire, recharge it soon. So I waited for 3 days and my original rate cutter RC 41 got over but the 66 plan is not yet activated. And I had to recharge again with the rate cutter RC 41. What should I do?

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Comments

AnupPatnaik

from Bengaluru, Karnataka

Just now some one called me saying that he is from Docomo the number is "[protected]". He asked some questions I replied it directly then he told he will be debiting my account with Rs 66 which the amount i had recharged. Then he started asking me the card details I gave him the card number and also the expiry date and the next question was he asked me for the cvv code which I think should not be asked if you are debiting money to an account. So I just told him to to drop a mail so that I can trust you and can give you the code. And with out listening to any thing he just kept the phone. What a strange thing.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding call tariff of your Tata Docomo number. However, we are unable to contact you, since your call was not responded.

In this regards, we would like to inform you that we have verified our records and found that currently there are two voice pack active in your number and you have been charged as per the priority of packs.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

AnupPatnaik

from Bengaluru, Karnataka

Ok but if 2 voice packs are available in my number then why the first rate cutter was not activated at the very first time. And after recharging 66RC, why I was getting a message saying that my 38 RC is expired. And also the rate per charge was more as there was no rate cutter. As I have recharged Rs 66 earlier the offer is first 2 mins it will charge me daily of 1.2p/2 sec, but after 2 minutes also I was charged more. Why?? And another thing if any thing is expired its ok to give the message that it is going to expire but it should be till the user is not recharging back and it should not be sent repeatedly that it is going to expire. How would I know that it has been activated because after I recharged, again I was getting that expired message it should not be..right? If possible can you cancel my 66RC.