[Resolved] Tata Docomo — Recreation of prepaid mobile number [protected] | |||||
Dear Sir, I was using tata docomo pre paid number [protected] since last four years. i was transferred from bhopal to other city and recharge was carried out since 5 to 6 month. I want to reactivate the same number but their customer care centre is not ready to do the same. kindly arrange to recreate my mobile number so that mobile can be recharged. Was this information helpful? | |||||
Oct 31, 2016 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Sep 27, 2016 Tata DoCoMo Customer Care's response Dear Customer, Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better. Thanks and Regards Customer Care Tata DOCOMO. Verified Support Sep 30, 2016 Tata DoCoMo Customer Care's response Dear customer, As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com Thanks and regards, Tata Docomo, Customer care | |||||
 3 Comments | |||||
Comments
I am a subscriber of docomo number [protected] & I am in need of call details for the month of September, 2016 (incoming & outgoing) both. Please provide me the same at my email id [protected]@gmail.com & obliged.
Tata DoCoMo Customer Care's response, Sep 27, 2016
Verified Support
Dear Customer,
We have forwarded your concern and we will ensure to get in touch with you soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have forwarded your concern and we will ensure to get in touch with you soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Tata DoCoMo Customer Care's response, Sep 30, 2016
Verified Support
Dear Customer,
As per the conversation with our team, we regret to inform you that we are unable to process your request regarding incoming calls as there is no facility of providing the incoming call/SMS details from our end. We would like to inform you that, you can get the last 30 days outgoing details (calls, data, value added service deductions, recharges) for your number through the prepaid bill by sending an SMS as PREPAIDBILL <space> <EMAIL ID> to 121 from your mobile number. Please be informed that an amount of Rs.25/- will be deductable from the main account balance for this facility. Hence, we request you to maintain minimum balance of Rs.25/- before sending the SMS. Kindly note that there is no facility of providing the incoming call/SMS details from our end. However, if you want the outgoing details of more than 30 days (upto 6 months), kindly revert with the line of confirmation which enables us to register a complaint. Confirm your Address : Confirm the amount of the Last Recharge: Confirm mode of Last Recharge: Confirm the last Recharge date: Confirm the balance in your account:
Thanks and Regards,
Customer Care
Tata Docomo
As per the conversation with our team, we regret to inform you that we are unable to process your request regarding incoming calls as there is no facility of providing the incoming call/SMS details from our end. We would like to inform you that, you can get the last 30 days outgoing details (calls, data, value added service deductions, recharges) for your number through the prepaid bill by sending an SMS as PREPAIDBILL <space> <EMAIL ID> to 121 from your mobile number. Please be informed that an amount of Rs.25/- will be deductable from the main account balance for this facility. Hence, we request you to maintain minimum balance of Rs.25/- before sending the SMS. Kindly note that there is no facility of providing the incoming call/SMS details from our end. However, if you want the outgoing details of more than 30 days (upto 6 months), kindly revert with the line of confirmation which enables us to register a complaint. Confirm your Address : Confirm the amount of the Last Recharge: Confirm mode of Last Recharge: Confirm the last Recharge date: Confirm the balance in your account:
Thanks and Regards,
Customer Care
Tata Docomo
Please send photo and address
Tata DoCoMo Customer Care's response, Sep 27, 2016
Verified Support
Dear Customer,
Kindly elaborate on the issue you are facing so we can assist you better.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Kindly elaborate on the issue you are facing so we can assist you better.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Tata DoCoMo Customer Care's response, Sep 30, 2016
Verified Support
Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Tata Docomo,
Customer care
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Tata Docomo,
Customer care
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Kindly elaborate on the issue you are facing so we can assist you better.
Thanks and Regards,
Customer Care
Tata DOCOMO.
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Tata Docomo,
Customer care