[Resolved] Tata Docomo — Refund of postpaid deposit

venkat91221

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.tatadocomo.com

I have taken docomo postpaid connection in the month of february by paying 300rs as depposit and the people and website said/states that it will be refunded in every alternative bill for 3 months(i.e=100*3 months) and now itss october and i am paying my bill every month but i didnt get any such reduction in my bill

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2015

Tata DoCoMo Customer Care's response Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Verified Support

Oct 19, 2015

Tata DoCoMo Customer Care's response Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Verified Support

Oct 21, 2015

Tata DoCoMo Customer Care's response Dear Customer,

As per our conversation over the call, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that, upon verifying our record we have found that we have already provided you the billing adjustment of Rs. 283.87/- and we have registered your request for billing adjustment of Rs. 16.13/- (the rest amount). Hence, the same shall be posted to account basis approval. Kindly make a note of the same. Further, for the bill copies we request you to kindly revert us with a line of confirmation at [protected]@tatadocomo.com for the need full to be done.

Regards,
Customer Care
Tata Docomo