[Resolved] Tata Docomo — Reg_ balance detected unnecessarily:

Kansuh

from Chennai, Tamil Nadu

Address:

Salem, Tamil Nadu

Dear sir/madam, am using TATA docomo under number:[protected], usually i will recharge for 150 rupees. many times nearly 100 rupees from main account balance was detected which makes me very much frustrated. our entitre family using TATA docomo for long .We contacted customer care for this issue but they saying some reason for the detection. We didn't activate any plans. Just for speaking only we are using tata docomo network If the detection continuous in further, our entire family and relations will plan to stop using TATA docomo network

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

Kansuh

from Chennai, Tamil Nadu

Dear sir/madam,

previously i raised complaint for my Tamil Nadu number and now for my bangalore number:[protected], nearly 100 rupees was detected unnecessarily without activating any link. please ressolve the issue. I was very much frustrated about Tata docomo network for detecting huge amount unnecessarily

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per our discussion over the call regarding balance deduction, we regret for the inconvenience caused to you.
In this regards, we would like to inform you that as per our records as there is no wrong charges on your number.
For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care -Tata Docomo