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Tata DoCoMo

[Resolved]  Tata Docomo — regarding Bill

Address:Chandigarh, Punjab

Hi Team, This is regarding my mobile bill. My mobile no is [protected] . I have called to the customer care regarding the 3g plan and they have confirm me that the charges will be proactive basis . so i have activated on 01-Sep-14 ; once i got the last bill which will be generated on 5-Sep-14 they have charged me 299 rs for 3g plan. Now customer care representative is confirming that charges will be monthly basis. As per them i have exceeded 2gb data but i have not received any any msg that my data limit is over. they have to inform us .They are cheating us . Whenever i call they told our network is busy call after 4 hrs. After that they put my no. on DND . I am not satisfied I want waiver on my bill which is inrelivent amount. Regards, Deepika.
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Reply
Dear Ms. Deepika,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that you have been charged correctly according to prorate basis. Hence there is no discrepancy in your account. Further we request you to clear the current outstanding of Rs. 2339.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.
Reply
My mobile number is[protected]. My bill for the month of Oct is 1, 088 which i paid. Later they are telling that for the month of May i did not pay the bill and barred the calls. I went to the customer care in bangalore but they are not at all ready to help.

They are also suggesting to leave Tata Docomo.
Reply

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