Tata Docomo — regarding deduction of my balance | |||
my no. is [protected].i recharged on 10/7/2014.the company doesn't give me the 750MB data and when i Used net they deducted my bal of Rs.140.when i noticed that my bal was deducted then i call customer care but they refuse to refund my bal and cut the call.And after that when i again tried to call customer care the call is not directed to customer care representive.now i am highly disapponted with poor service of tata docomo.please help me in this regard. Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding recharge. However, we are unable to contact you, since your calls were not answered. Further, we request you to kindly provide us the below mentioned details, to proceed further.
1. Bank Id-----
2. Bank Ref. No------
3. PGI Ref. No./ Transaction Id ( 14 digit starting with M)------
4. Amount-----
5. Date of recharge----
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding recharge. However, we are unable to contact you, since your calls were not answered. Further, we request you to kindly provide us the below mentioned details, to proceed further.
1. Bank Id-----
2. Bank Ref. No------
3. PGI Ref. No./ Transaction Id ( 14 digit starting with M)------
4. Amount-----
5. Date of recharge----
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
Dear Sir/Mam
My name is shwetabh and my mobile no is [protected] this is a Tata Docomo number.
Yesterday I have recharged a You Tube of RS 9 and I used only You Tube pack but they deductd Rs 59 from my main balance and
when I talked to the customer care they told that they are not going to refund my money back.
Please help me regarding this.
My name is shwetabh and my mobile no is [protected] this is a Tata Docomo number.
Yesterday I have recharged a You Tube of RS 9 and I used only You Tube pack but they deductd Rs 59 from my main balance and
when I talked to the customer care they told that they are not going to refund my money back.
Please help me regarding this.
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.