[Resolved] Tata Docomo — Regarding intertnet connection not working | |||
Dear sir/madam, Complaint number :[protected] Phone No : [protected] I have raised the complaint on 7-aug-2014, but till now the problem not solved. Today (11-aug-2014) I called to customer care, they told your complaint is closed, but no service person came and didn’t receive any call from tata services. I have asked about the problem but they told that the service engineer called you but your mobile not reachable and not attending. So they closed the complaint, but the problem still there. I have not satisfied with the service you provide. So do the thing at the earliest. From 5th aug 2014 to 11th aug 2014 the network is not working so do the refund for those days. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
that problem from Tata docomo side problem
Reply
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear TATA Docomo team,
I have got TATA Docomo connection around 6 months Back And my userID
is : [protected].
From last wednesday(6thAug'14), The internet connection was not
working. So I have tried calling the toll free no. on 7th and it was
not picked by any of the customer support executive merely for Half an
hour.
After trying for so many times, I have raised the complaint on 7th
and the Complaint no is:[protected]. And he told that the Technical
Support engineer will reach home in person and check the connection
details. But after that we didnt get any call or information from
them.
Again we called them up and asked for the details on 9th aug, the
customer Support executive told that the ticket has been updated with
'Battery Backup down' and he assured that the problem will get solved.
But it wasn't resolved. So again i tried calling Yesterday (11th
Aug'14) and contacted the Customer support executive and he told that
the ticket[protected] has been closed. And he again opened new ticket
'[protected]' and we dont know the status now. Again we didnt get any
info what is going on.
And i need justification for below points :
1. From 6th Aug'14 my internet connection is not working, that too
because of Server back issue and etc, -> ie from your side. -> I need
a refund for those days(from 6th Aug to till date), which we didnt get
Internet Connection
2. Customer suppert executive is not picking the call for almost half
an hour-> then why you are advertising as 24/7-> is this the way you
behave with Clients?
3. While setting the target resolvation time, you have to get input
from Customer and not use whichever Generated in system.
4. And the other thing is if you people are not able to resolve the
issue with the date, then merely you are closing it with some useless
comments to safeguard you from slippage.
5. You have closed my ticket without my knowledge. If i asks for
reason, why they closed. Customer support executive told that it was
not his job, it was done by closing team. -> here after
shareAdvertise the closing team contact too. so that we will contact
them.
6.The customer support executive told that, it has been closed after
that we are not able to reach you. so my question here is, if i am not
able to reach in Phone, you have to come in person as you aware of my
address, which you have verified while providing Connection. -> that
was not done.
And Customer support executive told like he sent a mail that we are
closing the ticket. -> but how can i check your mail with out
providing connection. Second thing is, you have to wait till my
acknowledgement mail. then only u have to proceed. Without my
acknowledgement it was working how can you close the connection ->
please justify.
7. On 11th Aug'14, Customer support executive told that it will get
resolved by 12th aug'14 morning, but it wasnt resolved yat and nobody
responded.
I have got TATA Docomo connection around 6 months Back And my userID
is : [protected].
From last wednesday(6thAug'14), The internet connection was not
working. So I have tried calling the toll free no. on 7th and it was
not picked by any of the customer support executive merely for Half an
hour.
After trying for so many times, I have raised the complaint on 7th
and the Complaint no is:[protected]. And he told that the Technical
Support engineer will reach home in person and check the connection
details. But after that we didnt get any call or information from
them.
Again we called them up and asked for the details on 9th aug, the
customer Support executive told that the ticket has been updated with
'Battery Backup down' and he assured that the problem will get solved.
But it wasn't resolved. So again i tried calling Yesterday (11th
Aug'14) and contacted the Customer support executive and he told that
the ticket[protected] has been closed. And he again opened new ticket
'[protected]' and we dont know the status now. Again we didnt get any
info what is going on.
And i need justification for below points :
1. From 6th Aug'14 my internet connection is not working, that too
because of Server back issue and etc, -> ie from your side. -> I need
a refund for those days(from 6th Aug to till date), which we didnt get
Internet Connection
2. Customer suppert executive is not picking the call for almost half
an hour-> then why you are advertising as 24/7-> is this the way you
behave with Clients?
3. While setting the target resolvation time, you have to get input
from Customer and not use whichever Generated in system.
4. And the other thing is if you people are not able to resolve the
issue with the date, then merely you are closing it with some useless
comments to safeguard you from slippage.
5. You have closed my ticket without my knowledge. If i asks for
reason, why they closed. Customer support executive told that it was
not his job, it was done by closing team. -> here after
shareAdvertise the closing team contact too. so that we will contact
them.
6.The customer support executive told that, it has been closed after
that we are not able to reach you. so my question here is, if i am not
able to reach in Phone, you have to come in person as you aware of my
address, which you have verified while providing Connection. -> that
was not done.
And Customer support executive told like he sent a mail that we are
closing the ticket. -> but how can i check your mail with out
providing connection. Second thing is, you have to wait till my
acknowledgement mail. then only u have to proceed. Without my
acknowledgement it was working how can you close the connection ->
please justify.
7. On 11th Aug'14, Customer support executive told that it will get
resolved by 12th aug'14 morning, but it wasnt resolved yat and nobody
responded.
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