Submit a Complaint
Mobile Service Providers
Tata DoCoMo

[Resolved]  Tata Docomo — Regarding my sim balance

Address:Chandigarh, Punjab

sir,
I am using TATADOCOMO PUNJAB SIM, MOBILE NO-[protected]. ON 19 May 2014 in my sim has 500+ MB data and Rs 713 main balance. On that day afternoon i used my sim for net surfing and data downloading, after surfing I checked my sin balance and found Rs 00.00 and 11 MB left data. at that day I called TATADOCOMO customer care about my balance they told me to you have charged Rs 713 for data downloading then I told them if my sim has 11 MB data left for downloading how can you charged me Rs 713 for data downloading, they replied me you have charged correct from company side for data charge . Again I asked him to if I have 11 MB data left in my sim how can you deduct my main balance, please refund my Rs 713 balance they replied me sorry sir can't help you. Today(25 July 2014) again I call to customer care about my data and main balance they replied me to sorry sir I have no recore about that day(19 May 2014).
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 
3 Comments

Related Tata DoCoMo reviews

[Resolved]Tata Docomo - very poor network3[Resolved]Tata - Yeshwantpur-Kochuveli Train[Resolved]Tata - TEFLON COATING NOT DONE IN FREE COUPONS.1[Resolved]Tata - GIFT PROMISED NOT DELIVERED[Resolved]Tata DoCoMo / GSM - Outgoing Calls Barred13
View all 9255 Tata DoCoMo Reviews

Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Reply
Regarding my complaint ID: 918217
sir,
on 31 JUL 2014 at 15:22 I have received a call from tatadocomo company with [protected] about my complain. He told to me I have no record about that day (19 MAY 2014), I have only 60 days back information so I can't refund your money and I am unable to check your problem about 19 MAY 2014, he told me to sorry sir, if you face in this type of problem i will help you.
I have received two sms from tatadocomo on 31 Jul 2014.
1. Hi! your ref no. PBR12253529 for prepaid balance related has been processed on 31 Jul 2014. Thank you.
2. If not satisfied with resolution, pls write to appellate at appellate.[protected]@tatadocomo.com

Please tell me sir, what should I do further about my problem.
Reply
Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that, we have registered the complaint vide docket number PBR12253529 and the same will be resolved. Please save your docket number in case of any requirement for reference.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    View all 9255 Tata DoCoMo reviews & complaints
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information