[Resolved] Tata Docomo — registration failed

Rohit Kudtarkar

from Pune, Maharashtra

Address:

Thane, Maharashtra, 401209

My mobile not to network available and mobile display for registration failed why me not sim card network not available please start my sim,
Sir please check the my sim any issued mobile for me and my complaint please note down see me i think 1 month not to start my mobile and create sim card network issued so please my sim registartion and start the sim card.
Thank you

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Jan 20, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Dec 20, 2017

Tata DoCoMo Customer Care's response We regret the inconvenience caused to you. We would like to inform you that upon verifying our records we found that the cancellation request for your Photon connection has already been registered on 13-DEC-2017 with the Service Request number[protected] and the same is under the process. Your Outstanding amount till date is Rs.1033/-. Kindly note that the disconnection procedure takes 7 days for temporary disconnection (20-DEC-2017) and the same will be disconnected permanently on the 15th day post the disconnection request. Kindly note that the billing will be stopped on the 07th day of disconnection request registered. Please be informed that you shall be receiving a final bill on prorate basis post disconnection which will be payable. Please use your Photon Account Number[protected] to make the payment. To download Photon dialer, troubleshooting guide, Brand Stores, latest bill plans & recharges, visit www.tatadocomo.com you can reach 24/7 Photon Customer Support at[protected]toll-free) or [protected]@tatadocomo.com.

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Comments

ashok singh Sirari

from Lucknow, Uttar Pradesh

I don't want to continue my photon plus please deactivate my photon plus... I have paid my full bill but it's seems photon not deactivate... My docomo no. [protected]

Tata DoCoMo Customer Care's response, Dec 15, 2017

Verified Support

Dear Customer,

Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Dec 20, 2017

Verified Support

We regret the inconvenience caused to you. We would like to inform you that upon verifying our records we found that the cancellation request for your Photon connection has already been registered on 13-DEC-2017 with the Service Request number 589064031 and the same is under the process. Your Outstanding amount till date is Rs.1033/-. Kindly note that the disconnection procedure takes 7 days for temporary disconnection (20-DEC-2017) and the same will be disconnected permanently on the 15th day post the disconnection request. Kindly note that the billing will be stopped on the 07th day of disconnection request registered. Please be informed that you shall be receiving a final bill on prorate basis post disconnection which will be payable. Please use your Photon Account Number 948154650 to make the payment. To download Photon dialer, troubleshooting guide, Brand Stores, latest bill plans & recharges, visit www.tatadocomo.com you can reach 24/7 Photon Customer Support at 1800-266-121 (toll-free) or [email protected].

Srk.junaid

from Bengaluru, Karnataka

I had i plan of 150...i used it for many months and i use to pay 150 every month..suddenly i got a bill 3800..telling tat i hv overused the sim ...they all calling me and abusing me daily ..with faul language

Tata DoCoMo Customer Care's response, Dec 15, 2017

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.