[Resolved] Tata Docomo — Request for deactivate Tata Docomo 57775 message | |||
Dear Team, Request for deactivate Tata Docomo 57775 message on mobile number [protected] I have been getting unnecessary message from 57775 suddenly and there is a cut from my account balance as well. Deactivate this thing immediately and return my money back as credit balance on mobile recharge. Regards, Mohankumar Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per the discussion over the call on your number. We would like to inform you that as per your request we have activated DND with docket number DND[protected] and the same is active on your number. And for the DND activation it will take 7 days for processing and for the DND further can be deactivated only after 90 days & modification can be done after 7 days.
Further, the amount of Rs. 45/- on[protected] has been deducted from your main balance is due to the activation of a VAS service on your number.
However, the deducted amount of Rs. 45/- has been credited in your account with request number: ABAL[protected] and further note that the VAS service on your number has been deactivated as per your request.
Also be informed to avoid balance deductions on your number for VAS services you need to deactivate the service by dialing the number 155223 from your Tata Docomo number.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per the discussion over the call on your number. We would like to inform you that as per your request we have activated DND with docket number DND[protected] and the same is active on your number. And for the DND activation it will take 7 days for processing and for the DND further can be deactivated only after 90 days & modification can be done after 7 days.
Further, the amount of Rs. 45/- on[protected] has been deducted from your main balance is due to the activation of a VAS service on your number.
However, the deducted amount of Rs. 45/- has been credited in your account with request number: ABAL[protected] and further note that the VAS service on your number has been deactivated as per your request.
Also be informed to avoid balance deductions on your number for VAS services you need to deactivate the service by dialing the number 155223 from your Tata Docomo number.
Thanks and regards,
Customer Care-Tata Docomo.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.