[Resolved] Tata Docomo — Rs 170 deducted from balance | |||
Sir my no [protected] tatado como customer. my main balance was Rs.170 in the morning on 25/10/14 & GPRS balance was 167mb at the evening I found only Rs 3 in main balance. in the afternoon I used some data from GPRS balance.my questions is where is my main balance deduct.now till my GPRS bal is 0.97mb available. Sir please look in the matter & deposite my unauthorised deduction. Thanking u . I talk to ur representive Mr akshay & he told me direct debeted gprs from main bal but still i have 0.97 mb bal in my account.I am not satisfied.I ask for complaints but he gave me a fake email address. & no.which is not exist. After that my call is automatically disconnected when I call to customer care. From: [protected]@gmail.com. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding balance deduction and customer care. However, we are unable to contact you, since the call was not answered.
Please be informed that the amount has been deducted for internet browsing. Further we would like to inform you that we have refunded the amount of Rs. 100 vide docket number ABAL[protected].
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care
Tata DOCOMO.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding balance deduction and customer care. However, we are unable to contact you, since the call was not answered.
Please be informed that the amount has been deducted for internet browsing. Further we would like to inform you that we have refunded the amount of Rs. 100 vide docket number ABAL[protected].
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care
Tata DOCOMO.
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2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.