[Resolved] Tata Docomo — Rs.75 has been deducted frm my account balance @ gsm mobile no.[protected] on 15th Nov.[protected]@9.30am

Dr.mahesh D R

from Udupi, Karnataka

Address:

Bangalore, Karnataka

Respected Sir, On 15th November 2014, at 9.30am I recieved sms from our service provider Tata docomo that ENDLESS MUSIC has been activated to my no.[protected] & an ammount of 75rs vil b deducted for the same. Upon checking my account balance, I found 75rs were deducted instantly from my balance.I would like to inform you that I had not subscribed for any such service nor did I ask for it. This is second time, I have undergone such deduction in my balance from TataDocomo. Last time theyvhad refunded the 75rs with the promise to not to repeat such blunders. Today morning after complaining to customer care they told amount will be refunded within 3hrs, but the same has not been done so far... Now they are not responding to my call. This is an act of total irresponsibility from their side, for the first time it can b a mistake, If they are repeating it again & again it appears to be intentional. Kindly help me in this matter yours thankfully, Dr.Mahesh D R

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Apr 21, 2018

Complaint marked as Resolved

Resolved By customer care head

Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

dr.sayikavitha

from Bengaluru, Karnataka

Deducted amount has to b refunded immediately & strict action has to b taken as v font want to see such things repeating in future...

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dr.mahesh D R

from Udupi, Karnataka

after 3days of hard work & callng customer care
from so many numbers (as they do nt recieve the call frm same number twice a day!!!), finally they hv refunded only 55rs, promsing to refund remaining 20rs within 30minutes, which is NT being done... I want Tata docomo customer care to refund my 20rs to my account as soon as possible... Iam really tired of calling their customer care, who keep promising, bt are NT interested in keeping their promise.

Dr.mahesh D R

from Udupi, Karnataka

Thank u Customer
Complaints.com

Jus now Tata Docomo customer care has refunded remaining 20rs to my account balance.

Hope Tata docomo team will take necessary action so that customers do not face such issues in future.

Thanks & Regards,

Dr.Mahesh D R

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Mahesh,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that we have refunded the amount of Rs. 20 vide docket number ABAL[protected]. Kindly note that we have already refunded the amount of Rs. 55 on 16-Nov-2014 vide docket number ABAL[protected].

Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Tata Docomo.

Dr.mahesh D R

from Udupi, Karnataka

Tata Docomo,

Thats really nice of you.
Iam a customer of Docomo since 4 years, I would b glad if such problems do not bother us in the future so that we can continue with your service happily.

Thank you,

Dr.Mahesh D R