Tata Docomo — slow speed issue from about a month

Address:Kolkata, West Bengal

dear sir, My photon no. is [protected] . my residence is at 25b/1 rafi ahmed kidwai road kolkata -16 . From past one month i am facing low speed issue in my locality. i tried calling customer care but they say sorry we cannot help you because the area where you are using this device is under high utilized . So sir i request you to kindly look into the matter and resolve this issue right away because i am unable to use net form about a month . I tried speaking to Mr AASHISH head executive but he was unable to resolve my problem . Hope you will resolve this and take this matter on priority basis. thank you..
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO
Dear Customer,

As per our telephonic conversation, we would like to inform that the area you have referred to is a highly congested area (high number o[censored]sers using internet service at the same time).
The improvement in speed may only happen if the congestion on the sites goes down, which can't be predicted at this given point in time.

At Tata Docomo network augmentation is a continuous process, and we would like to assure you that all necessary actions would be taken on the feedback shared.

We would like to inform you that the complaint with Reference Number[protected] Dated: 30th May 2015 is being addressed.

Regards,
Customer Care
Tata DOCOMO

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