[Resolved]  Tata Docomo T24 — Deducted rupees 30 unnecessarily for TA-HUWWAP. Want refund

Address:Agra, Uttar Pradesh

My no. is [protected]. I received a message early morning today saying that you have been charged rs. 30 for the service TA-HUWWAP. I never subscribed for this service. I talked to customer care and they have no answer. They told that money cant be refunded. When i asked what service is it they have no clue or answer. This is really pathetic. I need my money back.
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Aug 9, 2021
Complaint marked as Resolved 
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Dear Mr. Ashish
Greetings from Priya Future Group.
We regret the inconvenience caused to you. Your concern has been escalated to the team and they will get back to you. Please not your reference id as 16376 and do mention it in future conversations at [protected]@futuregroup.in
Regards
Priya
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We are extremely sorry to learn that you are facing a concern of balance depletion on your Tata Docomo number sincerely regret for the inconvenience caused to you due to this.
We would like to inform you that you have been charged an amount of Rs.30/- for MyDala (dealsanddiscount) which was downloaded by you on dated[protected]:26AM through USSD mode and we do not activate or deduct any balance without your consent.
We can clearly see that the service was activated at your end through WAP mode and as of now there are no value added services are active. Kindly note that the any services will be activated post confirmation (multiple times) from your end. Being a loyal customer of Tata Docomo, as a onetime service gesture, we are going ahead & reversing the charges of Rs.30/- with the docket number ABAL[protected].
We request you to please be careful while browsing (Apps/website) or dialing any short codes. Kindly note that, all our systems are accurate and unless there is a subscription at your end there would not be any deduction.

Regards,
Customer Care
Tata DOCOMO

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