[Resolved]  Tata Docomo — Tata Docomo- Frustrating service provider.

Address:

Kolkata, West Bengal

I have been charged 1057 Rs for 14 months for my unlimited plan whereas the plan was 947 Rs. Moreover, they offered me another connection with 650 Rs Rental and committed for unlimited plan. They have also said that as when I will start the new connection, the old connection will be automatically closed. But I had to pay 2 bills considering the old and new. I didn't even used the old one. But my total bill was 1700 Rs. I talked with executive Anirban Biswas, He offer me a discount in the old connection that I have to pay Rs 450 for 2 months and my new connection will be closed. Also, my net connection will be now 450 Rs rental with 5 GB usage. I had called several times to redeem the discount but to my dismay, nobody worked on my request. Finally they gave me a discount of Rs 400 in my second bill . Also, instead of Rs 450 rental for 5 GB usage, they have increased it to 600 Rs rental. This is very frustrating. They are harassing customers with payments.Now the net connection is also not working properly.