[Resolved] Tata Docomo — Tata docomo internet bill charged

satishdeokar

from Pune, Maharashtra

Address:

411041

Hi, i have tata docomo internet connection at my home. On 13th july 2016, i requested change in plan through email. As a response to my email tata docomo customer care executive said i need to pay outstanding amount towards me. On 14th july i paid the amount expecting they will change my plan. On 20th july and 31st july i sent an email for change in plan and confirmation for it again. I didn't receive any response to it.

After that they charged me according to old plan for the months of august and september which i didn't pay. I am following up with since then to check every detail and change the bill so that i can pay and use the services.

I am getting emails and calls for bill payment almost every alternate day and today i received a text message and email for my internet account suspension.

Now they are telling me very annoying different reasons (Which are mere lies) for whatever happened and asking me to pay the bills. I have all the emails for it with me.

Please help me with asap.

Thanks

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Dec 20, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Oct 26, 2016

aarav@26's response Hi, i am holding number [protected] since last 1year.
now i want to stop and deactivate this number but noibody taking my complain in local store

please deactivate the same with immediate effect

Verified Support

Oct 27, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly help us understand if this is regarding photon or broadband.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Oct 27, 2016

Updated by satishdeokar below are my account details -

A/c :[protected] [protected] )

Wi-Fi Router is installed at my home.

Verified Support

Nov 03, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Our service team will reach out to you asap.
Thanks and Regards,
Customer Care
Tata Docomo

Nov 14, 2016

Updated by satishdeokar Hi there,

I am getting multiple emails, text messages and calls regarding the outstanding amount for my bills. I also got 2 emails saying they have raised complaint/request for me but nothing is happening beyond that.[protected] and[protected] are the requests they raised for me. My internet services are barred and they are still charging me and sending the updated bills. Is this the way you serve the customers?

In what words I should explain this. Are they still doing the formalities of calling me and raising the requsts?

Verified Support

Nov 19, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We trust your concern has been resolved.
Thanks and Regards,
Customer care
Tata Docomo

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Comments

gourav2834

from seoni malwa, Madhya Pradesh

I m gourav verma from seoni malwa distt hoshangabad mp i have a tata docomo no [protected] this no is ragistared with my name so please send me call and sms details of date 21 oct so please urgent plss send call details

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Request you to visit this link: http://bit.ly/1gsuz66 to get your query resolved via our live chat support.

Shivanankari Shivu

from Bengaluru, Karnataka

I have buy a new connection for Docomo service sim disconnect for 8 days call for customer care his asked me not verification your no but no executive coming my address this sim disconnected 30000 amount loss

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Nov 7, 2016

Verified Support

Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [email protected]
Thanks and regards,
Customer care
Tata Docomo

aarav@26

from Imphal, Manipur

Hi, i am holding number [protected] since last 1year.
now i want to stop and deactivate this number but noibody taking my complain in local store

please deactivate the same with immediate effect

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Tata DoCoMo Customer Care's response, Nov 7, 2016

Verified Support

pct1203

from Delhi, Delhi

Hi
I am tata docomo prepaid card user. I want Sept 2016 call details of my Mobile no. [protected]. Please send it to my email.id;- [protected]@gmail.com

Tata DoCoMo Customer Care's response, Nov 3, 2016

Verified Support

Request you to visit this link: http://bit.ly/1gsuz66 to get your query resolved via our live chat support.