[Resolved] Tata Docomo — Tata Docomo Internet cancellation - Billing Issue | |||
Hi, I had requested for cancellation of my TATA docomo internet plan with account number[protected] on 2nd November2012 by sending a mail on [protected]@tatatel.co.in. In response to the request, TATA DOCOMO representative have mailed be on 3rd November 2013 mentioning that my line will be get barred in next 7 days. When my connection didn't got closed in next 18 days again I sent a mail on [protected]@tatatel.co.in requesting to close the connection and mentioning that if it didnt got closed I will not be liable to pay any further amount. But my connection didn't got closed for the months and keep on getting the monthly bills. Now I have been getting overdue bills and calls to pay around Rs. 2600 for which I have not used. I have been harassed and threatened by tata docomo customer care people to pay the outstanding. On 9 November 2013, I sent all the mails related to my connection closure request on [protected]@gmail.com (Customer representattive asked me to send on this email address) My connection got closed because of nonpayment. What happened to the cancellation request? They are not able to answer or don’t want to answer. I think it’s a serious problem with the customer care or the process. Being such a large service provider this kind of behavior is pathetic. I have all emails from Tata Docomo customer care on when the cancellation is raised and acknowledged which I can provide on request. Raising this in consumer court here to take required action and resolve the issue. Thanks & Regards, Vikas Wadhwa [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Dear Mr. Wadhwa,
We tried to speak to you personally over the call, to understand your concerns regarding billing. However, we are unable to contact you, since your call was not answered.
We request you to write your concerns at [protected]@tatatel.co.in in order to get needful done.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally over the call, to understand your concerns regarding billing. However, we are unable to contact you, since your call was not answered.
We request you to write your concerns at [protected]@tatatel.co.in in order to get needful done.
Thanks and Regards,
Customer Care
Tata Docomo.
Hi,
I got the call but i was in a meeting that time. I tried to call back on it but it didn't got connected.
You can again call me on the mentioned number.
Thanks,
Vikas wadhwa
I got the call but i was in a meeting that time. I tried to call back on it but it didn't got connected.
You can again call me on the mentioned number.
Thanks,
Vikas wadhwa
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Thanks and Regards,
Customer Care
Tata DOCOMO.