[Resolved] Tata Docomo — Tata Docomo - Outgoing call barred | |||
Hi, I am using Tata Docomo post-paid connection (899 unlimited plan) from past 11 months. My docomo mobile no. is [protected]. I am regularly paying my bill on time. But last 4/5 months(today also), am facing a big problem like my connection has been temporarily barred as saying that am using this for commercial usage where as I am using my mobile number for personal use not for commercial purpose. As per my uses I took the unlimited calling plan and I used to call/sms only to my family and friend circle. Every time i lodged a complain regarding this but it happens again and again and this happens 2nd time in this week(this time without any information they have barred my calls), i don't have time to go and tell them about the same problem again and again, also am unable to contact cust care ...so plz help me out as soon as possible. Each and every time i complain to customer care using my friend no and went to TataDocomo Outlet and Last time 23rd Nov 2013 I just contact to Tata Docomo (Corporate Office), Koramangala, Bangalore.but no result, again the same issue. My alternate mobile no is [protected] and email id is [protected]@gmail.com Please help. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Customer,
As per our discussion over the call, regarding barring and network related, we would like to inform you that your number has been barred as per the below mentioned points.
1. Customers with > 300 uniquely called numbers in a week.
2. Customers with < 15 minutes of incoming usage in a week.
3. 95% of outgoing calls originating from one cell id continuously for a week.
4. Customers with off net outgoing minutes o[censored]sage > 700 in a week.
However, please be informed that as per your complaint, your number has been restored and the same is currently active.
Kindly select network manually and reset your handset. We request you to write us at [protected]@tatadocomo.com if the call drops problem persists to proceed further.
Thanks and Regards,
Customer Care
Tata Docomo.
As per our discussion over the call, regarding barring and network related, we would like to inform you that your number has been barred as per the below mentioned points.
1. Customers with > 300 uniquely called numbers in a week.
2. Customers with < 15 minutes of incoming usage in a week.
3. 95% of outgoing calls originating from one cell id continuously for a week.
4. Customers with off net outgoing minutes o[censored]sage > 700 in a week.
However, please be informed that as per your complaint, your number has been restored and the same is currently active.
Kindly select network manually and reset your handset. We request you to write us at [protected]@tatadocomo.com if the call drops problem persists to proceed further.
Thanks and Regards,
Customer Care
Tata Docomo.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.