[Resolved] Tata Docomo — Tata docomo wrong information

Naveen Agape

from Hyderabad, Telangana

Address:

Visakhapatnam, Andhra Pradesh, 533408

Dear sir/medam this is nookaraju chittimoori from vizag… my no is [protected] TATA DOCOMO number today morning when I was checking my docomo latest offers by checking *123# I got a message by recharging rs 52 then got 500 Mb data for 30 days.. I recharge with rs 52 I got 100 MB data only… I think u gave 500 MB data but I got 100 MB only.. I called the customer care no for talking about this issue they cant talk and they can talk with me ugly.. I called today evening around today evening 3’o clock but they put my no in blocklist and my no is not connected for customer care executive.. they are talking with me very very ugly and badly.. they dnt gave complete details about this offer…. I need remaining 400 mb data take action who spoke with me like that.. if I dnt get remaining 400 MB data I will change my network

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Dec 30, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We’ve forwarded your complaint to the concerned department. Do bear with us in the interim.
Thanks and regards,
Customer Care
Tata Docomo.

Verified Support

Nov 29, 2016

Tata DoCoMo Customer Care's response We tried to speak to you personally on your number. However, the same was not possible as the call was not answered. We would like to inform you that, the recharge of RC 52 has been successfully done to your number dated[protected] at 11:03 AM and credited with the 100 MB data which is valid for 30days (500 Mb data is applicable for Age on Network is <90 days).