Tata DoCoMo Telecom — Regarding unfair balance deduction

Address:Morena, Madhya Pradesh

Sir/madam, my mob. No. [protected]. My mob balance has deducted 188.30 in the morning of 08/05/2014 at 2:40 AM. This is no a first time i purchased sim firstly then deducted my bal 250rs also they not refund my bal. I complaint then they tell me unfair reason blocked my customer care no. And tell me that they refund internet charge but i told that my internet balance avaible in 548 mb at date 14/05/14 Plz favor me
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Tata DoCoMo customer support has been notified about the posted complaint.
May 08, 2014
Updated by coolnewman
I have call many more time they give me different reason everytime. Customer care tell they didñot refund mY balance in any condition .i m asking why they cut my call .
Complaint comments 

Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We tried to speak personally on your number [protected], to explain about balance deduction, however same was not possible as the call was not answered. In this regards, we would like to inform you that Please make a note that Rs.188.30 applied were related to multiple sessions browsed on[protected] at 02:47 AM at one given point of time, as each session reserves some balance and you were not having enough balance in your GPRS Pool. Hence the charges applied at 10p/10kb were correct for multiple session browsing.
Further, we like to inform you that for any request or complaint write a mail to [protected]@tatadocomo.com.


Thanks and regards,
Customer Care
Tata Docomo.

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