[Resolved]  Tata Docomo — To Charge un necessary amount of 49 Rs. in my Tata Docomo GSM

Address:Surat, Gujarat

My TataDocomo GSM Number [protected]. Just Few Min ago the service o[censored]nlimited of 49 is active and i dont even recived any kind of activeation message from the company they just active autometicaly.Its not over when ever im past times i have been recharge in my GSM number (as above) they always active some kind of service and cut my balance every time. Then when i want to call customer care at 121 they just said that their engineers are buzy to sovle and dont pick up our phone. i'm very much of tired with this every time.i want my all balance back.
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
I just 121 and said my problem but they said that they didn't have the detail of tomorrow activation and said that they didn't helped me and added that their computer is not on that time so they cant give any help.
Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number. However, the same was not possible as the number was not reachable.

In this regards, we would like to inform you that as per checking our records we found that the amount of Rs. 49/- on[protected] has been deducted from your main balance is due to the activation of a VAS service (unlimited at 49) on your number.

However, the deducted amount of Rs. 49/- has been credited in your account with request number: ABAL[protected] and further note that the VAS service on your number has been deactivated as per your request.

Also be informed to avoid balance deductions on your number for VAS services you need to deactivate the service by dialing the number 155223 from your Tata Docomo number.

You can obtain any information related to your account (EX: Recharge information, Data usage and complaints registered) by dialing to *191#.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

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