Tata Docomo — Unauthorised balance deduction | |||
I am using docomo since last seven years, on 23-05 the company deducted around ₹51 frm my account.ph no..[protected].(my other DoCoMo no) customer care personnel said...it will be refunded in 24 hours. even till date nither the balance has been refunded nor i am getting in touch with customer care.(probably they hv blocked my old number, i guess). this is so frustrating.. kindly do the needful. thanks and regards .. Sourav. Was this information helpful? | |||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
No initiative has been taken even after 3 days...
hope U people are trying your best.
regards..
Sourav.
hope U people are trying your best.
regards..
Sourav.
Dear Customer,
As per the conversation had with our team, we would like to inform you that for KCrash_IG content, downloaded by you, dated[protected] at 06:25AM through SDP_WAP, the balance has got deducted of Rs.47.70/- and we do not activate or deduct any balance without customers consent. However, being a loyal customer of Tata Docomo, an amount of Rs.47.70/- has been successfully credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 31-MAY-2016 at 07:19PM.
Regards,
Customer Care
Tata Docomo
As per the conversation had with our team, we would like to inform you that for KCrash_IG content, downloaded by you, dated[protected] at 06:25AM through SDP_WAP, the balance has got deducted of Rs.47.70/- and we do not activate or deduct any balance without customers consent. However, being a loyal customer of Tata Docomo, an amount of Rs.47.70/- has been successfully credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 31-MAY-2016 at 07:19PM.
Regards,
Customer Care
Tata Docomo
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.