[Resolved]  Tata Docomo — Unexplainable High PostPaid Fee Charged

Hi,
Name: A. Michael Raj
Post Paid Docomo No:+91. [protected]

For the above number, I had received a message on 11.11.2016 that monthly charge is Rs.790.96/- (Screenshot of the message attached). when contacted the customer care as i had not received the bill summary in my mail or post, I was told that No bill would be provided and If the amount is not paid outgoing would be blocked as my credit of Rs.800/- is reached.

As i did not pay my amount, they had blocked my outgoing. Subsequently in a matter of 5-6 days i get a call from Docomo that my post paid fee for the past month is Rs.Rs. 1, 535.00/- and they had sent a mail of the Bill Summary (which i enclose).

I am not able to understand that when my outgoing was blocked for 5-6 days how come my fee was increased by Rs.735/- .

And I have not used mobile data in my number whereas in the bill I could find 8, 294.77/- charged under Data Usage Charges. This is an unexplainable amount charged in my number.

A further discount of Rs.-7, 509.05 is given and the fee is 1, 435.45/- net due to be paid.

There is no clarity on the charges done when my outgoing was blocked and as well as the steep charge under Data charges of Rs.8295/- when I have not used the mobile data.

Hope the issue is sorted and clarity provided as the Online customer care call did not provide us any clear reason for the same and had just bluntly told that I have to just pay the amount.