[Resolved]  Tata Docomo — Unjustified billing for disconnedted account number[protected]

Jun 04, 2014

Updated by ajayjohn Now the customer care repeatedly sends mails threatening to involve dispute settlement although they have not responded to any of my complaints and provided no satisfactory resolution. Read one of the complaint mails below.


SME - Customer Support ROM 28 Apr
Dear Sir/Madam, Greetings from TATA Teleservices!!!

Dear Sir/Madam,
Greetings from TATA Teleservices!!!

We would like to inform you that as per your complaint you have received a waiver of Rs.480.9/- (including tax) which is adjusted in your bill.

Further would like to inform you that your current outstanding amount is Rs.584.1/-. So, we request you to kindly make the payment for uninterrupted service.

Regards,
Irfan F. Shaikh

Ajay John <[protected]@gmail.com>
28 Apr

to SME
Hi Irfan,

I will not be making any further payments as the outstanding amount was wrongly charged to my account post disconnection of my account. Also, my connection has not been working since 18th March.

I have already raised a complaint with the Appellate officer as well as your CEO grievance redressal service. Request you to check these details and get a complete understanding before sending out such mails.

Regards,
Ajay John


SME - Customer Support ROM <[protected]@tatatel.co.in>
28 Apr

to me
Dear Sir/Madam,

Greetings from TATA Teleservices!!!

We would like to inform you that you have received a applicable waiver of Rs.480.9/- (including tax) which is adjusted in your bill.

Regards,
Irfan F. Shaikh
From: Ajay John [mailto:[protected]@gmail.com]
Sent: Monday, April 28, 2014 12:48 PM
To: SME - Customer Support ROM
Subject: Re: Unjustified billing for disconnedted account number[protected]


Ajay John <[protected]@gmail.com>
28 Apr

to SME
Irfan,

That waiver is only partial. It is only from the date of complaint, 18th March to the date i asked for a disconnection, ie. 29th March. The connection was disconnected 7 days later and i have been charged Rs. 581 for the same.

Now you tell me, the complaint i gave on 18th March was never resolved at all.
You wrongly marked my complaint as resolved when i gave my disconnection request on 29th. It was never resolved and no engineer even bothered to come to my house..
Then why am i charged for usage after 29th March when my connection was not working and i have already given a disconnection request?

My billing cycle is on 17th of every month. So technically the only day internet was working was on 17th. Not a single day after that.

I cannot get any clearer than this. Look into the issue in depth and try to understand the problem here.

Regards,
Ajay John

Tata SME Shribhaveshwari <tatasme.[protected]@gmail.com>
15:58 (1 hour ago)

Dear Customer,

Your TATA DOCOMO A/C NO[protected] & DEL NO[protected] Bill O/S

Amt- 584/- this is Reminder mail for u, Please pay the Bill O/S Amt & Avoid future Dispute...

--
Regards,
Rekha
[protected]
Shri Bhaveshwari Enterprises.