Tata Docomo — Unnecessarily money deduction | |||||
I am using 3 numbers of tata docomo 1.[protected] 2. [protected] 3.[protected] first and third i am using in chennai and second number i am using at my home town in siyana (bulandshahr, u. p) i am facing a lot of problem with first two numbers due to money deduction. i have recharged with Rs. 23 in my first number. without doing anything my balance reduced to zero. regarding this i have lodged so many complaints but neither i have received my balance nor a satisfactory answer from your representative, first your representative told that it got deducted because the validity got expired. now he is saying that it got deducted because of data connection. your representative are going on making excuses.now you are compiling me to use services of other companies. same problem i am facing with my second number also. waiting for my money and your satisfactory answer and hoping that it will not be repeated in future. Was this information helpful? | |||||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
We would like to inform you that upon checking our records the recharge of RC 23 done on[protected] was done on your number and credited with the benefits of Rs.23/- Talk time with 3 days validity through self mode. Being a loyal customer of Tata Docomo an amount of Rs.23/- has been already credited to your account with the docket number ABAL[protected] soon. Further, we would like to inform you that, upon checking thoroughly with our records there are no such discrepancy found on your numbers you have been charged for calls as per your usage.
Regards,
Customer Care
Tata Docomo
We would like to inform you that upon checking our records the recharge of RC 23 done on[protected] was done on your number and credited with the benefits of Rs.23/- Talk time with 3 days validity through self mode. Being a loyal customer of Tata Docomo an amount of Rs.23/- has been already credited to your account with the docket number ABAL[protected] soon. Further, we would like to inform you that, upon checking thoroughly with our records there are no such discrepancy found on your numbers you have been charged for calls as per your usage.
Regards,
Customer Care
Tata Docomo
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We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo