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Tata DoCoMo

[Resolved]  Tata Docomo — Unnecessary balance deduction(mob no.[protected])

Address:Bangalore, Karnataka

Hi my name is Akshay from bangalore city, i have experienced unneccesary balance deduction yesterday evening around 10pm(rs 79.30/-)which was shocking without any notice or massage they have deducted the amount, which was showing balance of (rs .04) immediatedly in morning when i call up customer care they told that its been refunded within 3 hours, but till i am not yet recieved any refund amount, if i call back to customer care they have blocked my number, so i request the concern authority to take serious attention on this. being public service providers they are misleading the public.hope its been solved as soon as u look after.thank you
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Complaint marked as Resolved 
they just sent sms regrading refund and its been refunded whole amount...so happy:) within hour the amount have been refunded, but not clear enough its resolve from complaint forum r from company itself, anyhow happy with refund of amount...:) Anyhow thank you for resolve concerns.
Tata DoCoMo customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Reply
Dear Customer,

We tried to speak to you personally on your number regarding the balance deduction for your Tata Docomo connection number . However, the same was not possible as the call was disconnected by you. At the outset we sincerely regret for the inconvenience caused to you.

In this regards, we would like to inform you that as per our records the amount of Rs. 79.30/- has been already adjusted towards your number as a goodwill on 18-JAN-2015 and request you to check the same.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care -Tata Docomo
Reply

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