Tata Docomo — Unsuccessful recharge but money not refunded

Dear Sir, I recharged my number with Tata Docomo on line recharge with Rs.500/-.ON 26/12/2013. It was not successful. Hence I got the massage from DOCOMO by stating that "sorry, we were unable to process your recharges request. we will refund the amt to your account in 5 working day. Your payment reference number is MSPD[protected].
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Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.
Dear customer,

as you still not your contact details we assume dat your issue is resolved, in case you have any futher quries/issues you can mail us at [protected]@tatadocomomarketing, com

THANKS AND REGARDS,
TATA DOCOMO
customer care.

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