[Resolved] Tata Docomo — Unwanted service activated | |||
Hi, my prepaid tata docomo no is [protected]. Today I saw that a unwanted service (named as : Gosip Pack) has got activated without my intervention. This is not the first time they doe's this kind of thing, this is the way they cheats people. Now my balance falled to 0.They deducted all the amount likely Rs. 55 from my mail balance. So I want my money back immediately and stop the service. Otherwise I'l port this connection to other provider. Regards, Shibasish Banerjee C/o Somenath Banerjee Ph [protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Even i do not have any balance to call cust. Care.this could be very serious issue in any kind of emergency situation, u need to call but u dont have any balance.plz take immediate action.
Completely unprofessional behavior.
Completely unprofessional behavior.
Cant to to customer care instead of pressing the option to reach cust. care, IVR is not taking the option. All kind of fraud they are doing with customer. Incredible!
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
Dear Customer,
We would like to inform you that, SUBGSMSFGOSS service was renewed on[protected] at 01:13AM which was activated through WAP mode. Hence, the balance of Rs.10.75/- has been deducted. We take multiple confirmations from you before activating any service. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.10.75/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected].
Regards,
Customer Care
Tata Docomo
We would like to inform you that, SUBGSMSFGOSS service was renewed on[protected] at 01:13AM which was activated through WAP mode. Hence, the balance of Rs.10.75/- has been deducted. We take multiple confirmations from you before activating any service. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.10.75/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected].
Regards,
Customer Care
Tata Docomo
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Completely unprofessional behavior.