[Resolved]  Tata Docomo — Unwantedly deducted the amount without any intimation.

Address:

Bangalore, Karnataka

I am using Tata Docomo sim in my mobile, that mob no. [protected]. It is prepaid mobile number. The call rate was charged 30 paise per minute (1p/2s) when I purchased. After three months, I had seen the call rate was more than 30 paisa per minute. I called customer care number and then I came to know it was raised up to 45 paisa per minute. Meanwhile I did not get any intimation from you. Then I put boost card for local call, it is 30 paisa per minute. But my STD call rate is same 45 paisa per minute. Recently I noticed you guys are deducting lot of my money without any information. I noticed My last STD call (on Friday, 19/09/2014) was deducted Rs.1.50/- per minute. That call duration is 1247 seconds and amount deducted is Rs. 31.17. I was FRUSTRATED. It is purely CHEATING. I do not know why they deducted this much huge amount instead of deducting 45 paisa per minute? How many calls they deducted like that? How much amount was deducted unwanted? I do not know any reasons still. I WANT MY MONEY BACK. I called customer care and also I went to TATA DOCOMO office on 19/09/2014 at Koramangala, Bangalore and I raised this issue. But NO ONE has given proper response. Simply they are neglecting my complaint. I was asked to call again and again the same 121. But I want the truth and Justice. I have the proofs of call history for past 10 days and last 10 recharge details. I hope you will take necessary action against this issue. Thanks and Regards, Balakrishna C My Mobile number: [protected]