[Resolved] Tata Docomo — Using personal information and issuing bills to me without applying for the connection | |||
I am very much surprised and frighten by the way Tata Docomo ethics and procedures at work. I have not opted for any services from tata docomo anytime. I wonder why I have received this email for bill payments. In fact the address mentioned on the bill is not mine. I am really surprised to see the bills for services which I have never used. I have instructed Tata Docomo to please check it immediately as its been a fraud matter to me. But after 5 days also I didn't receive any calls or email from any customer agent. I clearly instructed in my email to stop any corresponded regarding this matter. Stop all connections and take immediate actions on the person who provided you this information. I also asked for immediate action on this matter and clarification for such a big mistake. I also like to know why things were not confirmed before giving any connections. Every morning I have received 2 emails for the payment. Its frustrating for me. Despite several intimations no actions has been taken till now. Please help. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 19 Comments | |||
Comments
Its been 6 days now. How much time required to gather the information and investigate. As i mentioned earlier I need to see the documents submitted and used for opening the account.
Reply
Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dear agent,
I clearly mentioned that I don't have any tata docomo number. I hope my point is clear.
My contact details is[protected] Doha-Qatar.
My email id is [protected]@gmail.com
Please clear why my name and email id has been used to issue this account which does not belong to me.
Tata docomo frustrated me with the bills, I need clarification for the mistake. Provide me the proof of name, address, form filled by customer, documents provided by the customer at the time of opening the account which you have and clarification for the mistake done. Tata docomo wasted my time and for that I have rights to ask for all the relevant documents.
Please see attached bill.
Regards,
Prasad
I clearly mentioned that I don't have any tata docomo number. I hope my point is clear.
My contact details is[protected] Doha-Qatar.
My email id is [protected]@gmail.com
Please clear why my name and email id has been used to issue this account which does not belong to me.
Tata docomo frustrated me with the bills, I need clarification for the mistake. Provide me the proof of name, address, form filled by customer, documents provided by the customer at the time of opening the account which you have and clarification for the mistake done. Tata docomo wasted my time and for that I have rights to ask for all the relevant documents.
Please see attached bill.
Regards,
Prasad
Dear Mr.Prasad,
Kindly share the 10 digit Tata Docomo number for which you are receiving the bill.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly share the 10 digit Tata Docomo number for which you are receiving the bill.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Mr.Prasad,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr.Prasad,
We have forwarded your issue to the concerned team. Please bear with us in the interim.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have forwarded your issue to the concerned team. Please bear with us in the interim.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr.Prasad,
We would like to inform you that as per our records your contact number and Email ID has been removed and no issue now.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We would like to inform you that as per our records your contact number and Email ID has been removed and no issue now.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
I have clearly mentioned i need to see all document s submited by the customer at the time of opening the account.
Instead of answering to my question dont try to divert the subject.
I want to know why my name was printed on the bill.
Who is the original account holder.
Please answer the queries and stop replying in one sentence that query has been resolved.
It wont be resolved uptil and until you show me the documents of the customer and particulary the name of the customer.
Instead of answering to my question dont try to divert the subject.
I want to know why my name was printed on the bill.
Who is the original account holder.
Please answer the queries and stop replying in one sentence that query has been resolved.
It wont be resolved uptil and until you show me the documents of the customer and particulary the name of the customer.
Its almost 20 days and no reply from tata docomo
Me in india mumbai uptil 11 th july.
Need to see documents used for opening accouny.
My contact details [protected].
Need to see documents used for opening accouny.
My contact details [protected].
Dear Mr.Prasad,
We have forwarded your issue to our concern department, we will keep you update regarding the same.
Thanks and Regards,
Customer Care
Tata Docomo.
We have forwarded your issue to our concern department, we will keep you update regarding the same.
Thanks and Regards,
Customer Care
Tata Docomo.
I am fed up of your concern department.
I think its time for consumer court to take some serious action.
I dont want any appology. I want to see the documents submitter by the customer at the time of opening the account.
Why it takes so much time to clarify the documents.
When we dont pay bills we have to pay hefty charges, so its same either side. You have to be prompt in showing me the documents.
I have already mentioned that i am in mumbai uptil 11th july 2014 and i have provided my mobile no also.
I think its time for consumer court to take some serious action.
I dont want any appology. I want to see the documents submitter by the customer at the time of opening the account.
Why it takes so much time to clarify the documents.
When we dont pay bills we have to pay hefty charges, so its same either side. You have to be prompt in showing me the documents.
I have already mentioned that i am in mumbai uptil 11th july 2014 and i have provided my mobile no also.
Today Received a call from tata docomo at 11:38am. Person name was chetan.
I was not able to talk with him as i was in hospital for
Emergency case.
I informed chetan to call me after 2 hours.
Waiting for call.
Infact tried calling on same no. but was not availaible.
I was not able to talk with him as i was in hospital for
Emergency case.
I informed chetan to call me after 2 hours.
Waiting for call.
Infact tried calling on same no. but was not availaible.
Dear Customer,
We tried to speak to you personally on your number to understand your concerns regarding the documents we request you to provide us the Tata Docomo connection details which will assist us in doing the needful.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally on your number to understand your concerns regarding the documents we request you to provide us the Tata Docomo connection details which will assist us in doing the needful.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
U did tried
But i was in emergency...someones health was serious...
I did told the guy to call me back after 2 hrs.
I[censored]r company is professional u must be having track of all call records.
Dont try to mess up the things, when your wrong.
I was in mumbai for quiet a long time and i did informed tata docomo regarding same.
But i was called on the last day, when i was suppose to depart the country.
If you guys are so realistic u would have called me on my qatar no.[protected] which i mentioned to tata docomo in my earlier conversation.
Try to be professional and Stop fooling consumer court with all this useless reply.
But i was in emergency...someones health was serious...
I did told the guy to call me back after 2 hrs.
I[censored]r company is professional u must be having track of all call records.
Dont try to mess up the things, when your wrong.
I was in mumbai for quiet a long time and i did informed tata docomo regarding same.
But i was called on the last day, when i was suppose to depart the country.
If you guys are so realistic u would have called me on my qatar no.[protected] which i mentioned to tata docomo in my earlier conversation.
Try to be professional and Stop fooling consumer court with all this useless reply.
Yesterday received email from tata docomo and it say as below...
I have copy the wordings from the email and pasted here.
Sr. No.:- 1 Account Number:[protected]
Mr Prasad S Kabre
A/52_Parijat Housing Society K.C. Marg Bandra| Reclamation Opp Met Gate Bandra West_Reclamation Opp Met Gate Bandra West Mumbai_Mumbai_400050
Dear Mr Prasad S Kabre,
On behalf of Tata Docomo, I take this opportunity to welcome you to a world without inhibitions. In the spirit of holding nothing back, I want to let you know how thrilled we are to have you as one of our most privileged customers.
As a privileged customer and a member of our Docomo family, you can expect a lot of things, but waiting and delays aren’t one of them. We want to ensure we are always there, always talking and more importantly, always listening to you.
To respond to your feedback at pace & enhance your service experience, I am pleased to share the details of a dedicated Service Buddy, Madhuri Gholap, as your point of contact.
She can be reached during business hours on (Monday to Friday - 9AM till 6PM) in the following ways:
Email:- Madhuri.[protected]@tatatel.co.in
Fax No:[protected]
Write to: Tata Tele Maharashtra Limited, D-26, TTC Industrial Area, MIDC Sanpada P.O Turbhe, Navi Mumbai 400703.
If in case you do not get a reply within 48 hours, please do write to customer.[protected]@tatatel.co.in.
Thank you for choosing us and enabling us to serve you better. As per our records, yours email address is [protected]@gmail.com If you would like to change the same, please do connect with your Service Buddy.
It was informed to me by tata that they have updated the incorrect email id. But it has not been done yet. Its very shamefull for company like tata gets a bad reputation because few of the useless employees does mistakes and dont turn up with answers...
I hope now consumer court must have got clear picture how tata docomo is fooling me and giving useless answers.
My request to view the documents of the customer and the form filled by the customer at the time of applying for connection has yet not been answered.
I have copy the wordings from the email and pasted here.
Sr. No.:- 1 Account Number:[protected]
Mr Prasad S Kabre
A/52_Parijat Housing Society K.C. Marg Bandra| Reclamation Opp Met Gate Bandra West_Reclamation Opp Met Gate Bandra West Mumbai_Mumbai_400050
Dear Mr Prasad S Kabre,
On behalf of Tata Docomo, I take this opportunity to welcome you to a world without inhibitions. In the spirit of holding nothing back, I want to let you know how thrilled we are to have you as one of our most privileged customers.
As a privileged customer and a member of our Docomo family, you can expect a lot of things, but waiting and delays aren’t one of them. We want to ensure we are always there, always talking and more importantly, always listening to you.
To respond to your feedback at pace & enhance your service experience, I am pleased to share the details of a dedicated Service Buddy, Madhuri Gholap, as your point of contact.
She can be reached during business hours on (Monday to Friday - 9AM till 6PM) in the following ways:
Email:- Madhuri.[protected]@tatatel.co.in
Fax No:[protected]
Write to: Tata Tele Maharashtra Limited, D-26, TTC Industrial Area, MIDC Sanpada P.O Turbhe, Navi Mumbai 400703.
If in case you do not get a reply within 48 hours, please do write to customer.[protected]@tatatel.co.in.
Thank you for choosing us and enabling us to serve you better. As per our records, yours email address is [protected]@gmail.com If you would like to change the same, please do connect with your Service Buddy.
It was informed to me by tata that they have updated the incorrect email id. But it has not been done yet. Its very shamefull for company like tata gets a bad reputation because few of the useless employees does mistakes and dont turn up with answers...
I hope now consumer court must have got clear picture how tata docomo is fooling me and giving useless answers.
My request to view the documents of the customer and the form filled by the customer at the time of applying for connection has yet not been answered.
Its been 9 months now tata docomo has not shown me the documents used for opening the account by the customer.
Strict action has to be taken for using details of individuals without permission
Strict action has to be taken for using details of individuals without permission
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