[Resolved]  Tata Docomo — When chat with service centre guy is not ready to tell the benefits of WWESUB service

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Bangalore, Karnataka

When chat with service centre guy is not ready to tell the benefits of WWESUB service. Please look at below conversation. Welcome to Tata DOCOMO Chat. Please wait while representative is identified... Your chat session has been assigned to Tata DOCOMO representative. {Syed}Hi Madhusudhan pulimi . You are on line with Syed . How may I assist you? {Madhusudhan pulimi}hi {Syed}Hello {Madhusudhan pulimi}what is WWESUB service? {Syed}Would you like to have this information for the number [protected] ? {Madhusudhan pulimi}yes {Syed}May I know if you have got activated with this service {Madhusudhan pulimi}that is automatically activated without my notice {Madhusudhan pulimi} this is not first time. {Madhusudhan pulimi}5 times happend that {Syed}Let me check and confirm. {Syed}May I know the amount of deduction ? {Madhusudhan pulimi}every time 5/- {Syed}May I know the total amount that got deducted ? {Madhusudhan pulimi}20 or 25 {Syed}As checked here you have got deducted with Rs 15 for WWE vas service. {Madhusudhan pulimi}may be thats correct {Syed}I request you to kindly stay on line while I retrieve this information for you, this may take about a minute. {Syed}Let me help you refund the amount as a good will gesture for this time. {Syed}Hope you will cooperate. {Syed}Are we connected ? {Madhusudhan pulimi}yes {Syed}Ok {Madhusudhan pulimi}refund is done? {Syed}You will get with in 30 mins {Madhusudhan pulimi}ok {Madhusudhan pulimi}actually what is that service? {Syed}It is WWESUB {Madhusudhan pulimi}what is the use of that for customers? {Syed}As this is done from your end sir, However, the service is been deactivated and the refund is been made. {Syed}Is there any thing else I may assist you with? {Madhusudhan pulimi}no. tell me what is the use of that for customers? {Syed}This is the service to know the updates for westling. {Madhusudhan pulimi}what does it mean westling? {Syed}May I know your exact concern sir ? {Madhusudhan pulimi}u know my question r8? {Syed}You will have a show called WWE in tensport which is a fighting show. {Syed}THere is no more details we have upon this as a general information I have provide you the details. {Madhusudhan pulimi}that service will not be activated again right? {Syed}Not to worry about you will not. {Syed}As the service is been deactivated already. {Madhusudhan pulimi}2weeks back also deactivated once {Madhusudhan pulimi}again activated {Syed}As once it is deactivated, I can be activated if the request is been raised again from your end, As it is not autorenewal. {Syed}And the service is been deactivated If it get activated please chat us back so that we can help you accurately. {Madhusudhan pulimi}no.. without my notice only activated again {Madhusudhan pulimi}anyways thanks {Syed}Mostewelcome {Syed}It was a pleasure connecting with you. Have a great day ahead. The user has ended the ses