Tata Docomo — Wifi net setter slow and they are not doing anything about it. | |||
For the past few months two of my docomo photonmax wifi data card is showing problems and the net is very slow.Speed right now is 35kbps download speed. Im paying around 2000 every month for my device.I contacted and evevn went to the docomo store but they were helpless aswell. This is proper scamming.They are taking money and not doing anything about it. My work has become harder cause of the net speed which i am experiencing now.I am supposed to get around 1-2MBPS speed . Right now im only getting 35kbps and they are charging me 2000 every month.Its been a month they to resolve the issue. And i think they r not doing anything about it. this is my wifi number docomo-[protected]. I am attaching the speed test results below. ADHISH ANTONY-[protected] Thank you Was this information helpful? | |||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
the support was really poor from your side.So i am canceling all my photon max connections ASAP.i have send request to deactivate both my dongle connections to tata docomo.
Dear Customer,
We sincerely apologize for the inconvenience caused to you. As per the telephonic conversation you had with our team member, we would like to inform you that as checked with the records the cancellation request has already been registered with reference number[protected] and[protected]. We request you to make a note of this docket number for your future correspondence. Further, we are unable to process your request for billing adjustment on the current invoice as there is an usage reflecting on 4GB data. Hence, we request you to clear the same.
Regards,
Customer Care,
Tata Docomo.
We sincerely apologize for the inconvenience caused to you. As per the telephonic conversation you had with our team member, we would like to inform you that as checked with the records the cancellation request has already been registered with reference number[protected] and[protected]. We request you to make a note of this docket number for your future correspondence. Further, we are unable to process your request for billing adjustment on the current invoice as there is an usage reflecting on 4GB data. Hence, we request you to clear the same.
Regards,
Customer Care,
Tata Docomo.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo