Tata Docomo — Worst response from customer care

Address:

Bangalore, Karnataka

This is to bring your notice that the response provided by your customer care people is worst.The tag line of your 'Register your complaint' says, Run into a problem with your Tata DOCOMO? We are really sorry but wait, help is at hand. Just fill in your details and issue below and you will get a prompt reply from our Customer Care team. What's more you can also track your previous issues right here!" . But when i called for an network issue, your customer care person said we cant solve the issue, if you want you can change the netwrok. Is this the response you give to the customer!!. And the cal will be cut in the middle.

The website http://www.tatadocomo.com/ has a link to Register a complaint. When you put the mobile number it says you cant fetch the number. If your database doesnt fetch the number properly then how come we have to register a complaint.

I have got message that your complaint number is processed Thank you. Actually the issue is not solved and I have not given any confirmation then how can you close the issue.!!


This is not the way to treat a customer. I am really frustrated with the way how you handle the customer.