[Resolved] Tata Docomo — Wrong plan explained by tata docomo executive

venkatesh kammar

from Hyderabad, Telangana

Address:

Dharwad, Karnataka, 580023

Dear Sir,

While Porting Idea to tata docomo, the tata docomo customer care explained me the plan as 3G, 1GB data and unlimited 2g there after,

After one month my bill is Rs 1600, and same I spoken to customer care and they informed me that there is no such plan activated as per your customer application form...and you have used the net and you have to pay, ,

now I am receiving legal notice for outstanding

please please let me know what I can do for this...

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May 9, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Sep 02, 2016

Updated by venkatesh kammar Tata Docomo No. [protected]

Verified Support

Sep 05, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Sep 07, 2016

Updated by venkatesh kammar But I am not able to understand why the Tata docomo(TD) or there executive make fool while getting port...to TD
Same thing I asked them twice and I dint get any welcome call for the plan detail...

Verified Support

Sep 07, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We tried to speak to you personally on your alternate number regarding billing. Unfortunately our multiple attempts in establishing a contact with you have failed. We regret the inconvenience caused to you. In this regards, we request you to revert us with the details of the agent(name and contact number) who has given the commitment regarding bill plan to [protected]@tatadocomo.com for the needful to be done.
Thanks and Regards,
Customer Care
Tata Docomo

Sep 08, 2016

Updated by venkatesh kammar Dear Sir, Alternative No. person left the job and that no. using by other employee...
I have received the call from [protected] regarding the port to Tata Docomo(TD) the office is in aundh and watsup no.[protected] to which i sent the documents,
The Agent explained me 2 plans 299/month and 399/month,
I have chosen the 299 plan in which they have informed me 3g, 1gb and 2g unlimited and same confirmed 2-3 times. After activation I dint got any call from TD regarding the plan. I got call after 15 days in that they have not explained me any plan but till that I was billed approx Rs 1500 to 1700 and same I paid(15 days bill). After this bill I have so many communication in fact frighted with customer care to get the proper resolution any how TD failed for that thy are speaking only with Customer application form. And finally I requested that I will pay the amount which actually used for calling and SMS but they dint agree and I got frustration and finally I discontinues the no which I was using since 8 years,
It is because of only unprofessional Agent and wrong plan given by agent...

Sep 11, 2016

Updated by venkatesh kammar Dear Sir,

Please let me know in such case what action I need tp proceed with...I am getting repeated mail as bellow

Date:9 Sep 2016

:: REMINDER ::

Subject: FINAL NOTICE Overdue Invoice – URGENT ACTION REQUIRED
Account No :[protected]
Outstanding : Rs. 2763
Dear,
our records indicate that dues mentioned on this account still remain unpaid by you.

We have tried reaching you in past through various modes to understand and resolve your concerns if any and facilitate payment of your dues but have failed .

Reminder Letter Dt. 02 Jun 2016, E mail dt 02 Jun 2016.

This matter has now reached at a stage, where we require your immediate attention to release the due outstanding to avoid any further action. Please contact us immediately to update your account details.

Accordingly we advise that if payment in the sum of Rs. 2763 is not received by us by 11 Sept 2016, we will instruct our solicitor to proceed with appropriate legal proceedings against you, to recover the unpaid outstanding. Please note cost incurred for any legal proceeding will be recovered from you.

We request you to contact Mr SWAPNIL GHURDE on [protected] between 10am to 6pm on weekdays for any queries or payment assistance, you can also reach us by replying to this email .