Tata Docomo — Wrong promises

Address:Chandigarh, Haryana
Website:www.tatadocomo.in

My name is pankaj and my no. is [protected] and i am from Haryana. Today morning i check my special offer by using *123# and i got to know a offer of 1GB internet using in 119 rs. for 28 days . But when i got recharge of 119 then i got only 400 mb and when i ask from costumer care representative they told me that this offer is for those costumers whose no. is not older than 90 days. But when i ask if there is this kind of term and condition why do not they tell me before and my no. is also older than 90 days then why the company show me this kind of offer which is not beneficial for me . i had option of 500 MB in just 76 rs. and i am not mad to choose 400 MB in 119 rs. then the costumer care representative behave me very rudely. I just say if this situation you can not handal then pass my call to senior then she said i can not transfer your call and when i ask the reason she cut my call and from that call i am not able to recall them . i think she blocked my no. This kind of behavior can not be tolerated. Please take some solid action and i want my money back or my 624 MB data . I hope you will solve my problem as early as possible
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo
thank you .. i am your die heart customer . i think you would not want loose such customer like me
Dear Customer,

We tried to speak to you personally on your number. However, the same was not possible as the number was switched off. We sincerely regret for the inconvenience caused to you and the miscommunication provided to you and would like to assure you that the same will never be repeated again. Further, we would like to inform you that a complaint has been registered vide docket number PSMR12157343 regarding Recharge benefits concern, the same will be resolved shortly.

Regards,
Customer Care
Tata Docomo
yes my no. was switched off.. because now i am not a docomo user . now a day i am using idea . i fed up from your slow services . i lodged my complain on 2nd oct and still now you are saying we will do something. when will you do. it is just 119 rs. complain . if it will be more than this, than i think you can not solve that prob in this birth. Sorry to say but your company is worst in solving consumer complaint. and i will advice to everybody never use tata docomo and i already broke your 10-15 consumer and that 10-15 consumer will further broke 225 consumer and the will going on. today i will post on my social media account which is followed by more than 1000 of person. When your company got huge amount of loss then i will get satisfy.

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