[Resolved]  Tata Ducomo — Heavy Expense on Tata Docomo internet services with account number[protected]

Address:

Pune, Maharashtra

Hi, I am Sumit Aggarwal user of Tata Docomo internet services with account number[protected]. I am using with account from more than last 3 years. This time I was extremely surprised to see my internet bill which shows an outstanding amount of 6975.98 Customer service person informed many times that my plan is unlimited usage. I am surprised to see how come it is limited usage. My bill never crossed monthly rental amount of 561 and I am not aware why I was charged with such a heavy expense this time. Moreover, there was no alert shared by Tata Docomo team with me by calling me or sending me a SMS whilst I was near to my credit limit. More surprisingly if the credit limit is set for a customer, it is at service provider discretion to provide or cut the services if due amount is not paid. If I would have got alert at that time itself then I could have taken the necessary actions then and there. This is complete breach of contract and confidence in Tata Docomo services. Also, I have talked many times with customer care (06.01.2014 as well with Roza - Lauch Complaint - M[protected] but I am not getting any response. As informed by Roza (Tata Docomo Customer Care), but no result. Please help they have pulled me now for Legal Action.. Thanks, With Best Regards, Sumit Aggarwal +[protected]