Tata Motors — Bad Customer Service

Address:

Chennai

I have bought Tata Safari XT+ on last may 2022 in Lakshmi TATA Motors in Ambattur. Before booking the car, The Showroom executive told touch screen can be modified, 360 degree camera can be installed but after i booked and at the time of delivery they told that these modification can not be done due to warranty. Why don't they tell us true before that we were not going to cancel the car, because we like the TATA safari very much but the Service executive handled us was very bad and they didn't delivered the CAR on the auspicious date we want. on the time of delivery, they have given only one key and told spare key will be given on 1st service but during the 1st service they told it will be delayed to 2 week. again we asked them about key, they told will give on end of July 2022, but no one spoke to us. we only called them and asked they told the key will be deliver after 6 month like wise they told. each and every time we need to call and ask them. they will tell we will get back to us after speaking with they higher official, but non of the time they will call back. We gave money and bought the product of TATA, TATA have not given for free of cost. it is their responsibility to give intimation on they words but they are treating us so badly. key is not important to us, customer service is important to both o[censored]s, that is why TATA has grown so far. So, TATA motors should take action on Lakshmi Motors Ambattur. executive handled us are Nasir, Balachandar and Surendhar. Kindly take action and do need ful to us.